| 1)
How do I place my reservation? |
| |
To
obtain the availability of your chosen
hotel, simply click on the destination
you are visiting, choose the hotel
you wish to stay in, fill in our booking
request form and you will receive
a reply very shortly. This may take
a little longer during the busy months
of November to February.
On our booking form,
you may select 2 alternative hotels
in case your chosen hotel is fully
booked. This is recommended.
Be sure to make your reservation for
the full duration of your stay. If
you do need to extend your stay after
arrival, please contact a Resorthotel
office so you are not charged the
hotel's full room rate.
Kindly note that
the Single room rate refers to a 1
person occupancy, and a Twin room
rate refers to an occupancy of 2 persons.
You can request a room with either
2 Twin beds or 1 Kingsize bed if available.
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| 2)
What happens as soon as I send my
booking request? |
| |
Once
we receive your booking request, we
will immediately contact our wholesalers
to check the availability. You will
then receive an electronic notification,
indicating the status of your booking.
Kindly note that we do not require
your credit card details upon your
initial enquiry. When you are ready
to go ahead and confirm your booking,
we do require full pre-payment by
credit card.
Upon confirmation (usually within
24 hours), you will receive a confirmation
voucher with all your reservation
details listed. This voucher is to
be presented upon check-in at the
hotel. You will also receive a copy
of your credit card transaction details. |
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| 3)
What credit cards do you accept? |
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We accept VISA, MasterCard,
Eurocard, JCB and SCB |
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| 4)
What security am I guaranteed when
using a credit card? |
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The
secure online information form uses
the latest encryption technology Secure
Socket Layer (SSL), which means that
all of the information you enter is
converted into a scrambled code, that
is securely transmitted over the internet
to the secure server. The information
can only be read by the Customer Reservation
Department. |
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| 5)
Can I pay directly to the hotel when
I arrive? |
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No.
We require full prepayment and as
the booking is made through Resort
Hotel Network, payment should be made
directly to us and not to the hotel.
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| 6)
Can I make a reservation directly
through the hotel? |
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You
can make a reservation directly, although
you will usually be charged the full
walk-in rate, which is an average
of 30% to 50% more. |
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| 7)
Are your hotel rates per room or per
person? |
| |
|
• |
All
of our listed rates are quoted
in either Thai Baht or US$ Dollars
according to the hotel, per
room per night and are inclusive
of service charge and Government
VAT. |
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• |
For
children under 12 years, sharing
the room with their parents
without an extra-bed there is
no charge, but ABF for the child
shall will be paid directly
to hotel. Maximum 2 chidren
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• |
For
children under 12 years, sharing
the room with their parents
with an extra-bed, we charge
for the room at the Triple rate.
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| • |
Rates are subject
to change without notice. |
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| 8)
Is Breakfast included? |
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Each
hotel has a different policy on whether
or not breakfast is included in the
rates. Check the details on the rates
page for each hotel, as to what is
included and what is not included |
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| 9)Do
you offer additional discount rates
for airline staff or members of the
travel industry? |
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Kindly
note that our internet discount rates
are already very special and are the
best rates we can offer. |
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10) Can I extend my stay after I arrive? |
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If,
after your arrival, you wish to extend
your stay at the same or different
hotel, please contact our local office
so that you are not charged the full
hotel walk-in rate. |
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| 11)
What is Resorthotel’s cancellation
policy? |
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Our
Cancellation Policy applies to all
bookings unless the hotel you have
booked with has different terms and
conditions to those stated below.
Any policies dictated by the hotel
will always take precedent over the
policy stated here. We will of course
inform you clearly if this is the
case with your booking.
If you wish to cancel your booking
please advise us as early as possible.
For 1 night stays only, if a one night
cancellation fee is applied, no additional
administration fee will be charged.
|
Cancellation
period |
Cancellation
charges which will be applied
to you |
| •
+ 14 Days prior to arrival |
10 percent administration
fee of your total booking cost |
| •
13-7 Days prior to arrival |
10 percent administration
fee of your total booking cost
plus a possible one night cancellation
fee |
| •
6-3 Days prior to arrival |
10 percent administration
fee of your total booking cost
plus a one night cancellation
fee |
| •
2-0 Days prior to arrival |
Your total booking
cost |
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| 12)
What is Resorthotel’s Confidentiality
and Privacy Policy? |
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We take confidentiality
and privacy very seriously and we
will not modify, copy, distribute,
transmit, license, sell or redistribute
any of your personal profile information. |
| 13)
In case of Emergency : |
| |
You can contact us
on
Telephone : (6676) 261-382
Hot Line : (6609) 970-4231
Fax : (6676) 261-383 |
| 14)
What are your late check out policies
for hotels in Thailand: |
| |
- Late check
out can be required until 2 PM free
of charege (On request and subjects
to availability
)
- Late check out until 6 PM
the hotel will charge half day rate
- Late check out after 6 PM
the hotel will charge one night |
